1. Send a deletion request
Email the CRM operator at [Insert monitored privacy and deletion email address] with the subject “Safi Al Sunnah CRM — Data Deletion Request”.
Include the Page or business you contacted, your name or platform identifier if known, and enough information to locate the conversation or order, such as an approximate date or order number. Tell us whether you are requesting removal of your personal records or, as an authorized business administrator, all data associated with your connected account.
You do not need a CRM staff account to request deletion. Never send your password, Meta access token or app secret.
2. Verify and process the request
The operator may ask for proportionate confirmation that the records belong to you or that you are authorized to act for the business. After verification, the operator will review relevant customer details, messages, comments, attachments and associated records, and delete or anonymize data eligible for removal.
The operator will respond with the result or explain any legal recordkeeping exception. Response timeframe: [Insert deletion-request response timeframe]. Backup copies may remain until the applicable backup retention period ends.
This page provides instructions for a manual request. It is not an automated deletion form or a Meta deletion callback, and visiting it does not delete information.
3. Remove Meta authorization
If you connected the CRM to a Facebook account, open Facebook settings and locate Business Integrations or Apps and Websites. Select the Meta app used for this CRM and remove its access. Menu names can vary by account and device.
An authorized CRM administrator can also disconnect an individual Page from the CRM's Facebook Pages screen. Disconnection preserves historical CRM records; use the email request above to ask for deletion. Revoking access does not delete data already stored.
4. Scope and other platforms
The same request process applies to customer and order data and to Instagram or WhatsApp data if those channels are separately enabled. Facebook, Instagram, WhatsApp and delivery providers control their own copies of information. Removing records from the CRM does not remove content from those services; request deletion from them separately where necessary.
Read the Privacy Policy for details about collection, sharing, storage and retention.
Privacy contact
Operator: [Insert legal operator or business name]
Email: [Insert monitored privacy and deletion email address]
Bracketed fields are pending operator-provided details. A working contact address must be supplied before this process can accept email requests.